At Poppets Nest, we pride ourselves in the quality and workmanship of all properly cared for products for 6 months from the date of purchase. We will happily cover all snap, velcro, elastic and fabrics elements in our nappies.
We don't expect you will have any troubles with Poppets Nest products, but if you should experience any issues, please contact us via email identifying your concerns and we will be able to assist you further in the matter. If the product was purchased within the last 6 months and is deemed as faulty, don't stress, we will cover the postage of returning the faulty goods. Like all returns, we ask you to provide proof of purchase to authenticate your claim.
If you are unsure about whether your product is faulty, send us an email and we will be able to troubleshoot where there is a manufacturing fault or not.
Poppets Nest product guarantee does not include the following issues:
- Faults that present after 6 months from the purchase date not excluding; general wear and tear - thinning, pilling, loss of minky fabric, fading, de-lamination or fabric etc.
- Deterioration of elastic in nappies 6months or older - please follow our instructions for appropriate laundering to prevent premature deterioration.
- Any mis-care issues. We supply care instructions with all purchases. If these instructions aren't followed, warranty is void.
We pride ourselves on the quality of materials used in the manufacturing of Poppets Nest nappies and endeavour to deliver our products to the highest standard.
We appreciate you supporting small business!